Department: Sun Parlor Home
Location: Leamington, Ontario
Position type: Permanent Full-Time (1) Position
Posting #: SPH2026-05
Opening Date: April 15, 2026
Closing date: April 29, 2026

About Sun Parlor Home
Sun Parlor Home is located on a tranquil 23-acre forested property in Leamington, Ontario, and has proudly provided high-quality, resident-centred long-term care for more than 100 years. Our beautifully landscaped grounds include gardens, courtyards, walking paths, outdoor seating, and a gazebo—designed to support wellness, dignity, and purpose.
As a not-for-profit, municipally owned long-term care home, Sun Parlor Home offers 206 licensed beds in private and semi-private rooms and serves the residents of Essex County with compassion, innovation, and respect. Our mission is “to be an inspirational home for all people within our changing community that is compassionate, innovative, and fosters purpose and dignity.”

Position Summary
Reporting as part of the Sun Parlor Home Leadership Team, the Resident Care & Policy Lead plays a central role in supporting safe, coordinated, and person-centred care across the Home.
This position provides hands-on leadership and coordination for resident admissions, transfers, and discharges, leads resident wellness reviews, and responds to resident and family concerns using sound judgment, discretion, and empathy. In collaboration with interdisciplinary leaders and subject matter experts, the role also leads the coordination, review, and implementation of policies and procedures in alignment with the Fixing Long-Term Care Homes Act (FLTCA) and best practices.
The Resident Care & Policy Lead also supports performance management processes, workplace investigations, and confidential human resources matters as required, while helping drive quality outcomes and a positive resident and family experience.
The position participates in and supports performance management processes, workplace investigations, and other confidential human resources matters, as required. Working closely with the Administrator, Social Worker, Director of Care and interdisciplinary team members, the Resident Care & Policy Lead helps drive quality outcomes and a positive resident and family experience.

Key Responsibilities
Policy & Practice Leadership

• Ensure all home policies and procedures remain current, compliant, and aligned with the FLTCA and best practices
• Lead policy review cycles, implementation activities, audits, and continuous quality improvement initiatives
• Provide guidance to staff related to resident rights, professional practice, and communication standards
• Identify and escalate risks, gaps, or non-compliance concerns as appropriate

• Coordinate resident admissions, internal transfers, hospital transfers, and discharges in collaboration with Social Work and Nursing Leadership
• Support documentation, assessments, and communication to ensure accurate and timely transitions
• Act as a key point of contact for residents and families during transitions, ensuring clear and compassionate communication
• Liaise with hospitals, placement coordinators, and external partners to support safe continuity of care

• Plan, schedule, and coordinate resident wellness reviews in compliance with FLTCA requirements
• Collaborate with physicians, clinical teams, and leadership to support meaningful care discussions
• Participate as a member of the interdisciplinary care team and contribute to individualized care planning

• Respond to resident and family concerns in a timely, respectful, and solution-focused manner
• Support early resolution of concerns and assist with formal complaint processes when required
• Ensure documentation and follow-up align with legislative and organizational requirements
• Promote a culture of openness, transparency, and trust

• Serve as a liaison between residents, families, clinical teams, and leadership
• Lead or participate in interdisciplinary meetings, care conferences, and quality initiatives
• Support onboarding and education related to resident care processes and transitions

• Support compliance with FLTCA regulations and Ministry requirements
• Assist with preparation for inspections, audits, and quality reviews
• Maintain accurate documentation and reporting related to admissions, concerns, and follow-up
• Identify, analyze, and escalate trends and risks related to resident care and policy compliance

• Perform other related duties as assigned by management

• Post-secondary degree or diploma in a health-related discipline (e.g., Nursing, Social Work, Health Administration, Gerontology, or related field)
• Regulated Health Professional designation (RN, RPN, Social Worker) considered an asset
• Ongoing professional development in areas such as long-term care legislation, quality improvement, risk management, resident safety, or conflict resolution preferred
• Knowledge of the Fixing Long-Term Care Homes Act (FLTCA) and associated regulations is an asset

• Minimum 3–5 years’ experience in long-term care or a comparable regulated healthcare environment
• Experience supporting resident admissions, transfers, and discharges
• Demonstrated experience in policy development, quality improvement, audits, or compliance
• Strong background in resident and family relations, including concern or complaint resolution
• Experience collaborating with interdisciplinary teams, leadership, and physicians
• Exposure to performance management, investigations, or sensitive matters considered an asset

• Strong knowledge of long-term care legislation, resident rights, and person-centred care
• Excellent interpersonal, communication, and conflict-resolution skills
• Ability to navigate emotionally sensitive situations with professionalism and empathy
• Strong organizational skills with the ability to manage competing priorities and deadlines
• Demonstrated discretion, judgment, confidentiality, and decision-making ability
• Proficiency with electronic documentation systems and standard office software

• Valid Ontario Class “G” driver’s licence and access to a personal vehicle
• Ministry of Transportation Driver Abstract (Uncertified)
• Police Information Check (PIC)

• Hours of Work: 35 hours per week
• Salary: Band 5 – $89,777 to $110,222 annually
• Comprehensive benefits package
• OMERS defined benefit pension plan
• Opportunity to make a meaningful impact in a collaborative, mission-driven long-term care environment

The Application Journey
Your journey starts here. Submit your application online at the Career Opportunities section of our website at www.countyofessex.ca by April 29, 2026. If selected, you will be contacted by our HR team to participate in our hiring process.
We believe in a thoughtful and transparent hiring process designed to identify the best candidate for the role while allowing you to learn about us. Here’s what you can expect:
1. Application Submission
Submit your application, including a tailored resume and cover letter, through our online portal by April 29, 2026. Be sure to highlight your experience and your passion for enhancing workplace culture.
2. Initial Screening
Our hiring team will review applications to shortlist candidates whose skills, qualifications, and experience closely match the role’s requirements.
3. Phone Interview
Shortlisted candidates will participate in a 15-minute phone interview to discuss their background, interest in the role, and alignment with our organizational culture.
4. Comprehensive Interview Panel
Selected candidates will be invited to a panel interview. The panel will include representatives from Sun Parlor Home, HR, and the organization to ensure a holistic evaluation.
5. Offer and Onboarding
If selected, you’ll receive a formal offer outlining the terms of employment. Upon acceptance, our onboarding team will work with you to ensure a smooth transition, including introductions to your team, access to tools and systems, and a comprehensive overview of your first 90 days.
The County of Essex embraces diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all qualified candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodations through [email protected]. Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.
Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment opportunities only.